Genesys Cloud Collaborate2026.10357.0 - App Store

Genesys Cloud(TM) Collaborate is an enterprise collaboration app for iPad and iPhone.

Collaborate is designed to unleash the creativity, ideas, and passion of your employees, partners and customers with anytime, anywhere access. Quickly search and find the expertise in your company and communicate by phone, SMS, chat, and email.

Features
- Access employee profiles in a cloud-based directory
- Search colleagues by name, title, skill, and qualification
- Update your profile from within the app
- Create a favorite list of company contacts
- Call, email, and chat from within the app

Version History - Bug fixes and stability improvements 2026.10357.0 Jul 30 - Bug fixes and stability improvements 2026.10330.0 Feb 26 - Adds Mexico and Singapore environments regions. 2025.10255.0 10/20/2025 - Updated with a fresh new app icon for a refreshed look 2025.10254.0 10/13/2025 - Bug fixes and stability improvements 2025.10227.0 07/07/2025 - Bug fixes and stability improvements 2025.10217.0 06/10/2025 - Accessibility improvements and bug fixes 2025.10207.0 05/29/2025 - Improved message edit experience and accessibility 2025.10194.0 05/05/2025 - Bug fixes and stability improvements 2025.10176.0 03/19/2025 - Bug fixes and stability improvements 2025.10171.0 03/03/2025 - Improved chat list performance for a smoother experience 2025.10168.0 02/24/2025 - Added support for emoji reactions to chat messages 2025.10155.0 01/20/2025 - Fixed an issue where a user's presence could be incorrect in the chat roster 2025.10146.0 01/13/2025 - Fixed an issue where you might not be able to favorite a group in chat
- Localization improvements 2024.51.0 01/06/2025 - Fixed an issue on iOS 18.2 where you could not login with external browsers 2024.49.1 12/12/2024 - Added support for iOS 18
- Fixed an issue where the roster could not sort correctly
- Localization improvements 2024.49.0 12/09/2024 - Fixed an issue where the region picker was not showing translations
- Fixed an issue where you were unable to load more chat search results
- Fixed an issue where image attachments appeared to be editable
- Fixed a crash that could occur when loading your chat roster 2024.40.0 10/02/2024 - Fixed an issue where the quote icon was missing in the profile
- Fixed an issue where secondary presences would not default to English if a translation was missing
- Fixed an issue where an empty bar would display at the bottom of the screen while searching
- Fixed an issue where the favorite icon would display the wrong color in the profile and card view
- Fixed an issue where user’s presences in the roster could fail to load
- Fixed an issue where push notifications could fail to register if you delete the app and re-install
- Fixed a crash that could occur when loading your chat roster
- Localization improvements 2024.35.0 09/04/2024 - Fixed an issue where groups in your roster may not sort alphabetically
- Fixed an issue where presence updates could fail with large rosters
- Fixed an issue where Danish and Finnish languages would not display
- Localization improvements 2024.30.0 08/07/2024 - Improved the performance of loading the chat roster
- Added an option in the settings to remove the avatar from the chat roster
- Localization improvements 2024.7.0 07/03/2024 - Fixed tapping on notifications to open the associated chat room
- Improvements to the groups membership list displayed under a user's profile 2024.22.0 05/29/2024 - Added additional supportability logging 2024.18.0 05/09/2024 - Fixed an issue where a Zoom link would open an empty page
- Localization improvements 2024.17.0 05/03/2024 - Fixed an issue where the wrong image in a chat conversation could be displayed
- Localization improvements 2024.13.0 04/03/2024 - Bug fixes and stability improvements 2024.9.0 03/04/2024